Delete account

You can delete your account at any time, whether you book poojas with us or work with us as a pujari.

How to delete it

• Customer app (Pooja Services): Profile → Delete account.
• Pujari app (Poojari): Profile → Delete account.
• Website: log in at www.yourpooja.in, open Profile → Delete account.

Deleting from the app or the website happens straight away.

Can't use the app? Send the request below. To protect you, we will call the mobile number on the request to confirm it is you, and then delete the account within 30 days.

An account can't be deleted while it has a booking that is still in progress - for example one that is upcoming, being searched, started or awaiting payment, or a refund that is still owed. The app tells you which bookings to cancel or wait for.

What is deleted

Your profile (name, phone number, email, photo), saved addresses, family details, favourites, reminders, notification history, chats, login sessions and device tokens.

For pujaris also: identity and address proof documents, home location, languages and leave days.

You will not receive further notifications, and a pujari's account will not receive further booking offers.

What is kept, without your personal details

• Booking, item order and payment records, for as long as Indian tax and accounting laws require (currently up to 8 years). They are kept without your name, phone number, email, sankalpa details, notes or full address (only the city, state and PIN code remain).
• Some older account, booking and order reference numbers include the mobile number that was used when they were created. Those reference numbers are kept as issued and are used only to link records for accounting.
• Ratings and reviews, without your name.
• When a pujari deletes their account, customers still see their past bookings with that pujari, shown as "Pujari (account deleted)".
• Account deletion requests made on the website are kept until they are processed, and at most 90 days. After that only the last 4 digits of the number and the outcome are kept, as a record that the request was handled.

After deletion you can sign up again with the same mobile number as a new account; nothing from the deleted account will be visible to it.